Privacy Notice

Last updated: 21/09/2026

This Privacy Notice explains how Deliprompt Food & Beverage Supply Sdn Bhd (1060632-H), trading as DAVON /(“DAVON”, “we”, “us” or “our”), collects, uses, discloses, stores and protects your personal data.

This Privacy Notice applies when you:

  • Visit or use https://davongourmet.com/ or https://davon.com.my/

  • Create a customer account;

  • Purchase products from us;

  • Contact our customer-service team;

  • Subscribe to marketing communications;

  • Participate in promotions, events, surveys or loyalty programmes; or

  • Otherwise interact with DAVON through our website, physical store, email, telephone, WhatsApp or social-media channels.

We process personal data in accordance with the Personal Data Protection Act 2010 and other applicable Malaysian laws.

1. What Is Personal Data?

“Personal data” means information that relates directly or indirectly to an identifiable individual.

It may include your name, contact details, delivery address, transaction history, online identifiers and other information that can identify you individually or when combined with other information.

2. Personal Data We May Collect

Depending on how you interact with us, we may collect:

Identity and account information

  • Full name;

  • Username and account identifier;

  • Date of birth or age, where relevant;

  • Password in encrypted or protected form; and

  • Company name, registration number or position for business enquiries.

Contact and delivery information

  • Email address;

  • Telephone or WhatsApp number;

  • Billing address;

  • Delivery address; and

  • Recipient name and contact number.

Order and transaction information

  • Products ordered;

  • Order value and payment status;

  • Voucher, discount and loyalty information;

  • Delivery and tracking records;

  • Purchase and return history;

  • Receipts and invoices; and

  • Refund, replacement or complaint records.

Payment information

Payments may be handled by third-party payment gateways, banks or payment providers.

Depending on the payment method, we may receive transaction references, payment status, card type or limited card information. We generally do not directly receive or store your complete payment-card details where payment is processed by an external payment provider.

Customer-service information

  • Messages, enquiries and complaints;

  • Emails, telephone or WhatsApp communications;

  • Photographs and videos submitted for return or damage claims;

  • Product reviews and feedback; and

  • Records of how your enquiry or complaint was resolved.

Technical and usage information

  • Internet Protocol address;

  • Browser type and version;

  • Device type and operating system;

  • Website pages visited;

  • Date and time of access;

  • Referring website or advertisement;

  • Session and shopping-cart information;

  • Cookie identifiers; and

  • Website interaction and performance data.

Marketing information

  • Marketing preferences;

  • Newsletter subscription status;

  • Promotion participation;

  • Responses to surveys or campaigns; and

  • Engagement with our emails, advertisements and social-media content.

Sensitive personal data

We do not ordinarily require sensitive personal data.

However, you may voluntarily provide health, allergy or dietary information when making a product enquiry or complaint. Where sensitive personal data is processed, we will handle it in accordance with the additional requirements of applicable law.

Please do not provide identity-card numbers, medical information or other sensitive information unless it is reasonably necessary and specifically requested.

3. Sources of Personal Data

We may collect personal data:

  • Directly from you when you create an account, place an order, complete a form or contact us;

  • Automatically through cookies and similar website technologies;

  • From payment gateways, banks and payment providers;

  • From couriers and logistics providers;

  • From marketplaces, social-media platforms or messaging services through which you interact with us;

  • From another person who places an order or enquiry on your behalf;

  • From business partners, event organisers or promotion partners, where you have been informed of the disclosure; and

  • From publicly available sources where permitted by law.

If you provide personal data relating to another person, such as a gift recipient or delivery contact, you confirm that you are authorised to provide the information and have informed that person about this Privacy Notice where appropriate.

4. How We Use Personal Data

We may process your personal data to:

  • Create and manage your customer account;

  • Receive, verify and process orders;

  • Process payments, refunds and replacements;

  • Deliver products and provide order tracking;

  • Communicate about an order or delivery;

  • Respond to questions, complaints and warranty or refund claims;

  • Verify claims involving missing, incorrect, damaged or defective products;

  • Maintain purchase, accounting and transaction records;

  • Detect and prevent fraud, unauthorised transactions and misuse;

  • Operate, maintain, secure and improve our website;

  • Understand website traffic, customer behaviour and product performance;

  • Personalise website content and product recommendations;

  • Administer promotions, events, surveys and loyalty programmes;

  • Send product updates, offers and marketing communications where permitted;

  • Manage product recalls and communicate food-safety or product-quality information;

  • Establish, exercise or defend legal rights;

  • Comply with tax, accounting, consumer-protection, regulatory and other legal obligations; and

  • Carry out other directly related business purposes that are compatible with the reason the information was collected.

We will not use your personal data for an unrelated purpose without providing the required notice and obtaining consent where necessary.

5. Required and Optional Information

Personal data marked as required during checkout or account registration is necessary for us to process your order, receive payment, arrange delivery, issue an invoice or provide the requested service.

If you do not provide required information, we may be unable to:

  • Create your account;

  • Accept or fulfil your order;

  • Process payment or a refund;

  • Deliver your products;

  • Verify a return or complaint; or

  • Respond properly to your request.

Information used solely for newsletters, promotional messages, surveys or personalised advertising is generally optional. Refusing or withdrawing marketing consent will not prevent you from purchasing products or receiving essential order communications.

6. Marketing Communications

Where permitted by law, we may use your contact details to send information about DAVON products, promotions, events and offers.

You may stop direct marketing at any time by:

  • Selecting the unsubscribe link in an email;

  • Adjusting your account or marketing preferences;

  • Replying “STOP” where that option is provided; or

  • Contacting us using the details below.

Withdrawal from marketing does not affect transactional messages such as order confirmations, delivery updates, product-recall notices or responses to customer-service requests.

7. Cookies and Similar Technologies

Our website may use cookies, pixels and similar technologies to:

  • Keep the website functioning;

  • Maintain your login session and shopping cart;

  • Remember your preferences;

  • Protect the website against fraud and security threats;

  • Measure website traffic and performance;

  • Understand how visitors use the website; and

  • Support advertising and campaign measurement.

Essential cookies may be required for the website and checkout to function.

Where appropriate, analytics, advertising and other non-essential cookies will be controlled through the available cookie settings or consent mechanism. You may also restrict or delete cookies through your browser settings, although this may affect certain website functions.

Please refer to our Cookie Notice or cookie settings for further information about the specific cookies used on our website.

8. Disclosure of Personal Data

We may disclose personal data, where necessary, to the following classes of parties:

  • DAVON’s related companies and authorised personnel;

  • Website-hosting, e-commerce, cloud-storage and information-technology providers;

  • Payment gateways, banks and payment providers;

  • Couriers, delivery partners, fulfilment centres and logistics providers;

  • Customer-service, CRM and communication-service providers;

  • Email, marketing, advertising and analytics providers;

  • Accountants, auditors, insurers, professional advisers and legal representatives;

  • Promotion, event and business partners where relevant to your participation;

  • Government departments, regulators, law-enforcement agencies, courts and other authorities where required or permitted by law;

  • A purchaser, investor or adviser involved in a proposed merger, acquisition, restructuring or transfer of our business, subject to appropriate confidentiality safeguards; and

  • Other parties authorised by you or permitted under applicable law.

We do not disclose personal data for purposes unrelated to those identified in this Privacy Notice unless we have a lawful basis or obtain the required consent.

9. International Data Transfers

Some technology, cloud, payment, marketing or support providers may store or process personal data outside Malaysia.

Where personal data is transferred outside Malaysia, we will take reasonable steps to ensure that the transfer complies with applicable Malaysian law and that the recipient provides an appropriate level of protection.

10. Security

We take practical technical and organisational measures to protect personal data against:

  • Loss or misuse;

  • Unauthorised or accidental access;

  • Unauthorised disclosure;

  • Modification or alteration; and

  • Destruction.

These measures may include access controls, authentication, encryption, staff confidentiality requirements, secure payment processing, system monitoring, backups and controls over service providers.

No website or electronic transmission can be guaranteed to be completely secure. You are responsible for keeping your account password confidential and notifying us immediately if you suspect unauthorised access.

11. Personal Data Breaches

If we become aware of a personal data breach, we will assess and respond to the incident in accordance with applicable law.

Where legally required, we will notify the Personal Data Protection Commissioner and affected individuals within the applicable period.

12. Retention

We retain personal data only for as long as reasonably necessary to:

  • Fulfil the purposes described in this Privacy Notice;

  • Complete transactions and provide customer support;

  • Resolve disputes and complaints;

  • Detect fraud or misuse;

  • Maintain legally required business records; and

  • Establish, exercise or defend legal rights.

Online transaction records will be retained for at least the period required by applicable electronic-commerce regulations. Certain accounting, tax, contractual and transaction records may be kept for a longer period where required by law.

When personal data is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.

13. Your Rights

Subject to applicable law and any permitted exceptions, you may have the right to:

  • Request access to personal data held about you;

  • Request correction of inaccurate, incomplete, misleading or outdated information;

  • Withdraw consent previously given;

  • Request that we stop processing personal data likely to cause damage or distress;

  • Object to or stop processing for direct-marketing purposes;

  • Request data portability where applicable and technically feasible;

  • Limit certain optional processing activities; and

  • Make an enquiry or complaint about our handling of your personal data.

We may need to verify your identity before processing a request. A legally permitted fee may apply to certain formal data-access requests.

Withdrawing consent does not affect processing already carried out lawfully. It may also prevent us from continuing services that genuinely require the relevant information.

14. Children’s Personal Data

Our website is not intended for individuals below 18 years old to make purchases independently.

Where personal data relating to a minor is provided, the parent or legal guardian should provide the information and any consent required by law.

If you believe a minor has provided personal data without appropriate authorisation, please contact us.

15. Third-Party Websites

Our website may contain links to third-party websites, payment services or social-media platforms.

Those third parties operate under their own privacy notices and practices. We encourage you to review their privacy information before providing personal data to them.

16. Changes to This Privacy Notice

We may update this Privacy Notice to reflect changes in our practices, technology, services or legal obligations.

The latest version will be published on our website with its updated effective date. Where a change materially affects how we process personal data, we will provide additional notice where reasonably practicable or required by law.